Return & Refund Policy

As all items are fragile, perishable, consumables & temperature sensitive, kindly add the right CARRIER according to the estimated transit  DISTANCE in mind & COOL PACK if neccesary. 

For long distance delivery it is advisable to check out with COOL BAG & COOL PACK option with a minimal additional charge.
This would help to keep your cake in its optimum intended condition. 

For self pick up/ delivery options IMMEDIATE REJECT must be done upon receiving of the cake/cakes otherwise it would be deemed as 'arrived in optimum condition you' and it cannot/will not be entitiled for returned, refunded, exchanged for another product or cash in lieu.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. 

The packaging should also be in original condition in original shipping container as received.

If the goods/products has been used or damaged by the customer, or self initiated rider damage in transit there will not be any refund.
Should the customer call for a 'bike/motorbike' pick up service, any form of refund would be void/not acceptable as this mode of transport is not recommended for transport of cakes.

Patisserie Rui Bakery will also not be responsible if your shipment is lost during the return transit.

Should for any reason the item sent from us is wrong or incorrect, please contact us immediately for us to rectify, offer refund or to make good on it for you. 

Please call us immediately if you face any issues with your items, we are here to make assist you. 

Please contact us at 03-62079282 or 0123177290 if you have any questions or doubts.

Patisserie Rui Bakery reserves the right to handle each refund and return depending on case to case basis as most/all items are perishables.